Returns and cancellations

Items purchased on the adelchisa.com online store can be returned up to 14 days after receipt of the order.

Only new items that have not been worn and in perfect condition can be returned.

Contact customer service by sending an email to: contact@adelchisa.com and you will be given return instructions and you will be provided with the return form. You can send your return from the Post Office of your choice. There may be some delay in processing the return because my customer service will have to do some assessments. In this case you will be contacted by email to proceed with the checks.

Once my warehouse receives the returned item and the item has been verified and checked, I will proceed to the refund. The refund will be made by bank transfer. Therefore you will be contacted to provide me with your bank details. The stamp duty shipping costs you paid when sending the order will not be refunded. Remember that you will only be charged the net amount of the item purchased.

THE SHIPPING COSTS FOR RETURNING THE PACKAGE ARE CHARGED TO THE CUSTOMER.

In order to avoid the unfortunate case of the loss of the package, we always recommend sending the return with a tracked shipping option.

To receive another jewel in exchange for the one returned, you must place a new order.

If you accept a damaged, crushed, broken or opened package, Adelchisa will not guarantee a refund of a damaged/missing item.